Getting Connected
Quick Tech Troubleshooting for End Users
External Mac monitor support
General Issues
CCI Technology
Force Redirect to Login Page for drexelguest, dragonfly3, or Public WiFi
Connecting to Dragonfly3 WiFi on Drexel Campus
College of Computing & Informatics - Diversity Statement - 2022
Faculty & Staff Links
ccirepo Shared & Personal File Space, a.k.a File Server, FileServe, FileSpace, FileShare
ListServ
CCI Logos and Templates in Shared File Space
Remote Desktop to Office Computer
CCI Faculty Websites
Discord
How to Create Invite Links
Discord Basics
Discord Notifications
Direct Messages in Discord
User Profile and Status
Discord Friends List
Discord -- Right Navigation Bar and User Search
Discord -- View user profiles
Discord -- Server Navigation Bar
Discord -- Voice chat
Server Navigation Bar
Discord -- Main Section for Messages
Discord -- Threads
Discord -- Bots
Discord Sign-Up Instructions -- See Also
Discord -- Emotes, Gifs, and Stickers
Discord -- Setting User's Nickname
How to Join CCI's Discord Servers
Solutions for joining CCI's Discord Servers
Discord FAQ
CCI's Notification Roles
Unable to find Discord Course Categories
How to Find Course Categories
How to Join CCI's New Student Servers
How to Use Inclusive Emoji in Discord
How to create Discord channels for courses
VPN
VPN -- Android or Google mobile devices
VPN -- iOS or iPad or iPhone
VPN -- Linux -- Install Cisco AnyConnect VPN to Connect to Drexel Network
VPN -- Mac -- Install Cisco AnyConnect VPN to Connect to Drexel Network
VPN -- MFA Approval is Now Required
VPN -- Troubleshooting -- Login Failed, Cannot Connect, MFA Authentication
VPN -- Troubleshooting -- Secure Gateway Not Found
VPN -- Windows -- Install Cisco AnyConnect VPN to Connect to Drexel Network
VPN -- Mac -- Uninstall Cisco AnyConnect VPN
VPN -- Windows -- Uninstall Cisco AnyConnect VPN
VPN Troubleshooting -- Error history panel
VPN -- Troubleshooting -- NordVPN, not able to establish connection to specified secure gateway, repairing VPN adapter
Microsoft Multi-Factor Authentication (MFA)
Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working.
Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method
I keep getting MFA approvals from the Microsoft Authenticator app
Multi-Factor Authentication (MFA) General Info
Signing In to Apps That Use Drexel Connect on iOS Devices
Gitlab/Github
Gitlab Basics
GitLab -- Installing Git Client on Windows
Changing Gitlab Password
GitHub Education is free for students
Git: Issue with Git Push (HTTP: Failed to Auth)
Gitlab Fix for "Access Denied" Error -- Windows
Importing to Gitlab from Github
GitLab fix for "Account is Locked"
GitLab -- If Asked About MFA and You Don't Know it.
GitLab Login Troubleshooting
Gitlab -- Account Confirmation and Avatar Issue -- Article Listing
Gitlab -- Account Confirmation and Avatar Issue
Virtual Lab Resources
Tux
Tux Account Information
Tux Services
Tux Web Services
Tux Web Services -- Jupyterhub
Student Webpages on Tux
Fix SSH host key error for Tux
Connecting to Tux from Windows - SSH
Connecting to Tux from Mac and Linux - SSH
SSHFS for Mac
Connect to Tux from Windows - Remote Desktop (RDP)
Connect to Tux from Macintosh - Remote Desktop (RDP)
Connect to Tux from iPad - Remote Desktop (RDP)
Tux login for Kibana Elasticsearch
Moving Files from Old Home Directory (Drexel migration)
Tux Home Directory Storage Usage
Tux Password not showing inputs?
Tux public_html Folder and Public Webpage Troubleshooting
Connecting to Tux from iOS
Connecting to Tux from Android
VMware/vCenter/vsphere
Installing VMRC for Remote Console Option in VMware vCenter
Virtual Computing Lab (VCL)
DUNX1 ... is DEAD! Use Tux instead.
Oracle2.cci.drexel.edu (SQLPlus) -- linux.cci.drexel.edu (f.k.a. linux.ischool.drexel.edu)
Windows GUI config for Oracle linux.ischool.drexel.edu
Mac GUI config for Oracle linux.ischool.drexel.edu
Fix SSH host key error for Oracle SQL on linux.cci.drexel.edu
repl.it -- In-Browser IDE for Programming Code
SSH, SCP, SFTP GUI or CLI -- Working with Files or Folders on Tux or Remote Hosts
Cyberduck
Fetch - Do NOT Use It - Other Options
FileZilla
PuTTY -- Old SSH Client for Windows
Putty SCP or PSCP
SCP & SSH by Windows 10 PowerShell CLI Command Line Interface
rsync
SCP & SSH by Mac Terminal CLI or Command Line Interface
WinSCP
Using SSH on ChromeOS
VS Code -- Visual Studio Code from Microsoft
Text editor config for WinScP
IntelliJ Installation with Free Drexel License
How To Login To MySQL via TUX
CCI Compute Resources for Research and Academic Use
Open an RDP file on a Mac
Software For Courses
Microsoft Office 365
Zoom to a specific area in a PowerPoint presentation
Apple Mail -- Delete a Mail Account
Apple Mail -- Send Email, Not Read Email
Apple Mail Set-Up
Office 365 -- Linux Use
Microsoft Office for Drexel Students
Office 365 Is Free to All Drexel Students
Office 365 Public Documentation
How to make rules/filters in Outlook
Office 365 -- PowerPoint -- Record in PowerPoint and Export Video.
Office 365 -- Excel Forms or Forms - Extra Whitespace
How to create a SharePoint site via Teams
Office 365 - Mail Merge
Creating Microsoft Forms, Including Import and Timer Use
Access to Drexel Connect, MFA Help, Password Reset, and MFA Reset
Adobe Acrobat Pro DC
Software Tools for Compressing PDFs
Converting PDFs to Word Files
PDF Troubleshooting
Combining PDF Files
Combining PDF Files with "Raise without Handler!" Error
Azure Dev Tools for Teaching or Education - Visio, Project, and Other Microsoft Downloads
How to Use Microsoft Visio
Hyperion -- START HERE
Hyperion in Win 10 using VM Client
Enabling Hyperion in Microsoft Edge in Windows 10
How to access Hyperion VDI for Mac
Hyperion VDI in web browser on Mac in Edge
STU Term-Master Schedule Report -- Generate from Hyperion
Card Swipe Access STU Class List Report -- Generate from Hyperion
STU Term-Master Schedule Report -- Generate from Hyperion - Non CCI Courses
Card Swipe Access STU Class List Report -- Generate from Hyperion - Folder Open Method
Hyperion VDI in web browser in Edge in Windows
Qualtrics
Qualtrics Use with Drexel CCI Students - Alternative or Work-Around Solution
Tableau
XnResize
VMware vCenter or vsphere -- SEE ALSO
Oracle VirtualBox
Diagrams, Wireframing, Prototyping Tools -- Adobe XD, Balsamic, Miro, More
Linux apps on Windows from Microsoft Store
General Software Troubleshooting
Mac Won't Open/Install a Program
Uploading files to Google Drive
Using Chrome Remote Desktop
Microsoft/Windows 10 Tips and Tricks
Support CCI
Workaround for pygame on arm-based MacBook
UTM - Virtualization for M1 Macs
UTM - Sharing a Folder with a Linux Guest
Microsoft Defender on Mac Machine -- Troubleshooting page
XAMPP Troubleshooting
XAMPP - For Apple Silicon M1 Macs or Monterey and above
XAMPP used port issues
XAMPP blocked by firewall
Free 2D Animation Software
Adobe Creative Cloud Software
Accessibility
Word Accessibility Review
Powerpoint Accessibility Review
Adobe Acrobat Accessibility Tools
Kaltura Auto Captioning for Accessibility
Zoom Accessibility
iOS Siri Dictation
Bb Learn -- Ally for Accessibility
Zoom Live Transcripts and Auto Captioning
Google Photos -- Copy Text from Image
Powerpoint Auto Captioning
Eye-Able
Free Software List for Drexel CCI Students
Gradescope
Discord
Gradescope Embedded Window in Blackboard
Registering for DSpace
Nvivo
Remote Lecture Resources
Recording Video -- SEE ALSO
Descript
ActivePresenter Screen Recorder
Krisp.AI Install and Usage Instructions
mac OS Cmd-Shift-5 screen recorder
OpenShot Video Editor
DaVinci Resolve Video Editor
OBS Studio
TechSmith Capture
Record Screen on iPad, iPhone, or iOS Device
Captions
FlashBack Express - Free Screen Recorder
Camtasia
Kaltura Drexel Streams -- Adding Media to Bb Learn via Kaltura or Drexel Streams
Video Recording, Editing, and/or Adding to Bb Learn -- aka Screen Record
Handbrake -- Smaller Video File Size or Converting Video
Kaltura Drexel Streams
echo360 -- Screen Recording from a Personal Computer
echo360 -- Attendance Unlikely to Be Affected by Recordings
echo360 -- Recordings Outside CCI Classrooms
echo360 -- Turning Downloads Off for your Class
Lightworks video editor
Zoom
Zoom -- Host and Co-Host Controls
Discover the newest features in Zoom
Changing Names in Zoom
Zoom -- Webinars for Large Virtual Meetings or Talks or Lectures
Zoom -- Waiting Room to Manage Office Hours Attendance
Zoom -- Using Registration for Public Zoom Meetings
Zoom -- Managing Users, Privacy, and Security Measures
Zoom -- Login or Registration or Redirect Issues
If Zoom Asks for a Password or Login
Zoom Virtual Walk-In Meetings or Public Links
Zoom -- Multiple Presenters on Multiple PC's in Same Room
Zoom -- Get Meeting ID and Quality Stats during Meeting
Zoom -- Mute or Unmute All, Manage Large Classes or Events
Outlook Plug-in or Add-in for Zoom
Zoom -- Use on Android and iPad, iPhone, or iOS
Zoom -- Whiteboard, 2nd Webcam, and Writing
Zoom Updating or Updates
Zoom -- Invalid Meeting ID or Invalid Meeting Number
Zoom -- Hosting a Drexel Zoom Meeting
Set-up a Free Zoom Account
Zoom -- Recover Deleted Meeting or Recording
Zoom Tips
Joining a Zoom Meeting
Zoom System Requirements, plus What If No Webcam or Microphone
Zoom -- Student-Made Meeting Rooms, Share between Students
Zoom -- Set Only Authenticated Users OR Only Drexel Users
Zoom -- Scheduling Meetings with a Password
Zoom -- Polling
Zoom -- Pre-Assign Participants to Breakout Rooms
Zoom -- Remote Access to Windows or Mac Computer
Zoom -- Scheduling for Someone Else -- Recording Access
Zoom -- Maximum Attendees and Breakout Rooms
Zoom -- Frequently Asked Questions
Drexel CCI Zoom Virtual Background
Zoom -- HIPAA Private Mode
Zoom -- Group Work or Breakout Rooms
Zoom -- Scheduling for Someone Else -- Delegated Access
NEEDS UPDATING -- Zoom -- Connect to Microphone and Video Camera by USB or in the CCI Classroom
Zoom -- Closed Captioning and Removing TimeStamps
Zoom -- Claim Host Role during a Meeting
Zoom -- Captions and Transcripts
Zoom -- Audio Issues and Joining by Telephone
Zoom -- Attendance - Usage Reports
Zoom -- Advanced Instructions
Zoom -- Adding Co-Hosts or Alternate Hosts
Zoom -- Scheduling
Zoom -- Joining a Zoom Meeting - No Link
Zoom -- SSO Single Sign-On and Host Sign-In
Zoom -- Add Videos to Bb Learn using Kaltura Drexel Streams
Zoom -- Sharing Online Recordings for Others to Upload or Store
Zoom -- Quick Test Before First Real Use
Zoom -- Recording
Zoom -- Joining a Zoom Meeting
Zoom -- Record without Participant or Student Names
Zoom Shortcut Keys and a Fix for Mystery Muting and Pause/Resume in Zoom Mtgs
Zoom -- Recordings with Playback Range - Edits Not Kept After Download
Record Zoom Breakout Rooms
Drexel Zoom Virtual Backgrounds
Zoom not working and Troubleshooting
Zoom -- How to join a meeting and Share your screen with Video instructions
Zoom -- Recording -- Share or Download from Zoom or Kaltura Drexel Streams
Adding Pronouns to Your Zoom Profile
Tips for PowerPoint Presenter View in Zoom Screenshare
Zoom -- Confirm Licensed Zoom Pro Login in Zoom App
Zoom -- Virtual Backgrounds
Zoom -- Missing or Lost or Deleted Zoom Recordings
Zoom -- Adding a Password to Existing Meeting
Zoom -- Missing or Lost or Deleted Zoom Recordings
Zoom -- Leave Computer Audio
Zoom -- Inviting guest to join a zoom meeting as Alternate Host
Zoom -- Using Zoom in Bb Learn
Miro Virtual Whiteboard
Google Meet
Microsoft Teams - See Also
Microsoft Teams Guest Link
Joining Teams from 2nd Device
Sharing files via Microsoft Teams with Non-Drexel Email
Accessing files in Microsoft Teams with Non-Drexel email
Troubleshooting Teams
Teams -- Changing Audio
Microsoft Teams Member and User Management
Gather Town
How to Build Objects in Gather.Town
First Time Use of Gather.Town
Troubleshooting Gather.Town
Mapmaker - Tiles
FlipGrid
Echo360
echo360 -- Troubleshooting
Editing Echo360 Class Recordings
Turning Downloads Off for your Class
echo360 -- Uploading Video and Polling or Adding a Quiz
echo360 -- Muting the Microphone during a Recording or Broadcast
echo360 -- Interactive Features Video
echo360 -- Rebooting echo360 Devices in CCI Classrooms
Echo360 Information
echo360 -- Troubleshooting
echo360 -- Advanced and Additional Topics
Echo360 -- First Use in Bb Learn
echo360 -- Q and A Feature
Echo360 -- Making Class Recordings Unavailable
How to Tell if Recording
echo360 -- Stats and Analytics
Making Echo360 Class Recordings Unavailable
Echo360 -- captioning and transcription work-arounds
Echo360 -- Analytics
QuickTime
QuickTime -- Screen Recording Instructions
QuickTime -- Converting Other Media
QuickTime
QuickTime -- Recovering a Video
CCI Faculty and Staff -- Work from Home
Drexel CCI Remote Desktop Access to Work Computer
Import iCal (Apple Calendar) into Microsoft Outlook
DegreeWorks Help Page
BB Learn
Bb Learn Basics
Bb Learn Assignments
Announcements
Bb Learn -- Content Areas
Contacts
Course Reserves
Discussion Boards
Email
Grade Center
Bb Learn Groups
Bb Learn Left Navigation Panel, Nav or Course Menu
BB Learn Tests
Bb Learn -- Student Preview
Bb Learn Password
Technical Support in Bb Learn or Drexel Learn at CCI
Edit Mode
Bb Learn Basics -- Edit Mode Should Be ON Usually -- And Other Missing Content Tips
Bb Learn Third-Party
Cengage Mindtap Lab Set-up Instructions
Mobius Maple Software Class Set-Up
VoiceThread
Turnitin Direct
Bb Learn Accessibility -- Ally -- SEE ALSO
Bb Learn Recording and Streaming
Kaltura Drexel Streams -- See Also -- NO CHILD PAGES HERE
Bb Learn -- Advanced Topics
Bb Learn Archiving Student Content
Bb Learn Blogs
Bb Learn Content Collection -- Adding CCI Icons
Bb Learn Course Messages -- Disabling
Bb Learn Course Reports
Bb Learn Journals
Bb Learn Misc
Bb Learn on Mobile Devices
Bb Learn Rubrics
Bb Learn Self and Peer Assessment or Peer Evaluation
Bb Learn Self and Peer Assessments for Students
Bb Learn Surveys
Bb Learn Tracking
Bb Learn Training Videos
Bb Learn Users
Get student's short Drexel email addresses
Checking for Posts After a Due Date When Not Using Built-in Grading
Bb Learn Discussion Boards -- Grad Community and Archiving a Forum
Bb Learn Discussion Boards -- Managing User Access in Forums
Bb Learn Discussion Boards -- Saving Offline from Bb Learn
Editing
Wikis
BB Learn Adaptive Release
Bb Learn Notifications -- End Email Notifications in General
Bb Learn Library Guide
File Exchange and Send Email Group Tools Instructions for Students
Checking If Students Are Missing From Groups (XLIST Shells)
One way of adding extra credit assignment in Bb Learn
Attendance
Date Management
Bb Learn Notifications -- Email Notifications for Needs Grading
WebDav does not work in BB Learn - alternatives
Activity Stream and Daily Notifications
Bb Learn Helper
Apps For Editing PDF Files
BB Learn -- Accessibility -- SEE ALSO
Bb Learn -- Powerpoint Accessibility Review -- SEE ALSO
Bb Learn -- Word Accessibility Review -- SEE ALSO
Bb Learn -- Kaltura Auto Captioning for Accessibility -- SEE ALSO
Bb Learn -- Adobe Acrobat Accessibility Tools -- SEE ALSO
Bb Learn -- Zoom Accessibility -- SEE ALSO
Blackboard Learn Ultra: Essential Guides and Resources
Other IT Resources
Generic Web Tips
Check if Websites are Dangerous or Have Viruses or Malware or Not Safe URLs
Clear Browser Cache & History
Cloudflare 1.1.1.1 DNS Directory Config
Disable Firefox Enhanced Tracking Protection
URL Decode and Encode -- Minify or Beautify JS CSS JSON
Enable Cookies in Your Web Browser
WiFi Internet or Web Speed Issues at Home or Apartment
International-Related Internet Connection Issues
Private Browsing or Incognito Browsing -- Also, Allows Login Again as a Different User to the Same Website
Improve Network Speed in Windows 10 by Increasing IRPStackSize
Quick Links for Helping End Users -- Testing Audio
Find Browser Name and Version
Changing DNS - Cloudflare 1.1.1.1 and Drexel DNS
Take a Screenshot or Screen Shot Instructions for Most Devices and OS's
Backup or Restore the Windows System Registry
Properly Update Windows 10 & Drivers in Windows 10
hwinfo application
How to Find a Serial Number
Screenshots through ShareX
CCI Technology Overview for Fresh Persons
Find OS Name and Version
How to Find Your Computer Name
OCR or Select Text Out Of Images or PDFs
Matterport & 360 camera instructions - virtual tour -- Article Listing
Office Phones
Telephones -- USING CALL FORWARD
Drexel Voicemail to show up as a Drexel Email
Check Telephone Voicemail Off-Campus or On-Campus
Conference Call by Drexel Telephone -- Article Listing
Conference Call by Drexel Telephone
Student Resources
CCI Raspberry Pi Documentation
CCI Spaces
Classroom Technology
Misc AV Technology
XP-Pen Writing Tablets for Windows
XP-Pen Writing Tablets for Mac
XP-Pen Writing Tablets
Portable Projector Setup -- Article Listing
Portable Projector Setup
Classroom AV Systems
CCI Classroom Technology and Cynap Use in 3675 Market Street
Classroom Technology -- Privacy & Audio Controls Check for Echo360 and Zoom in CCI Classroom
Classroom Technology -- Privacy & Audio Controls Check for Echo360 and Zoom in CCI Classroom -- Article Listing
CCI Classroom Technology and Cynap Use in 3675 Market Street -- Advanced
Classroom Technology -- Lapel Mics or Lavaliers in 928 Seminar Room at 3675 Market -- Article Listing
NEEDS UPDATE -- Classroom Technology -- AV Bridge Issues in Virtual Conferences in CCI Classrooms
Classroom Technology -- Lapel Mics or Lavaliers in CCI Classrooms -- Article Listing
Classroom Technology -- Lapel Mics or Lavaliers in 928 Seminar Room at 3675 Market
Classroom Technology -- Lapel Mics or Lavaliers in CCI Classrooms
Conference/Meeting Room Technology -- SEE ALSO
DragonID or DragonCard 3675 Swipe Card Access
Tutors Signing In to CLC with Accudemia
Students Signing In to CLC with Accudemia
Printing
Scanning
Scanning without a Scanner
CCI Commons
Printing at CCI Commons -- MacOS
Printing at CCI Commons -- Windows
Scanning at CCI Commons
CCI Copiers
Printing with PaperCut
Adding PaperCut printers to a Drexel Mac
Adding PaperCut Printers to a non-Drexel computer
Adding PaperCut printers to Drexel Windows PC
Printing and Copying with PaperCut Printers
Printing to Papercut with Linux
Papercut -- Cannot Print to Black & White or CCIBW or BW
Printing Single and Double-sided in browser
Poster Printing
3D Printing
Flashforge 3D Printer
DaVinci Pro 3D Printer
Contact The CCI Helpdesk
XP-Pen Writing Tablets
XP-Pen Writing Tablets for Mac
XP-Pen Writing Tablets for Windows