CCI Technology Services And Support Site

Getting Connected

Quick Tech Troubleshooting for End Users

External Mac monitor support

General Issues

CCI Technology Force Redirect to Login Page for drexelguest, dragonfly3, or Public WiFi Connecting to Dragonfly3 WiFi on Drexel Campus College of Computing & Informatics - Diversity Statement - 2022

Faculty & Staff Links

ccirepo Shared & Personal File Space, a.k.a File Server, FileServe, FileSpace, FileShare ListServ CCI Logos and Templates in Shared File Space Remote Desktop to Office Computer CCI Faculty Websites

Discord

How to Create Invite Links Discord Basics Discord Notifications Direct Messages in Discord User Profile and Status Discord Friends List Discord -- Right Navigation Bar and User Search Discord -- View user profiles Discord -- Server Navigation Bar Discord -- Voice chat Server Navigation Bar Discord -- Main Section for Messages Discord -- Threads Discord -- Bots Discord Sign-Up Instructions -- See Also Discord -- Emotes, Gifs, and Stickers Discord -- Setting User's Nickname How to Join CCI's Discord Servers Solutions for joining CCI's Discord Servers Discord FAQ CCI's Notification Roles Unable to find Discord Course Categories How to Find Course Categories How to Join CCI's New Student Servers How to Use Inclusive Emoji in Discord How to create Discord channels for courses

VPN

VPN -- Android or Google mobile devices VPN -- iOS or iPad or iPhone VPN -- Linux -- Install Cisco AnyConnect VPN to Connect to Drexel Network VPN -- Mac -- Install Cisco AnyConnect VPN to Connect to Drexel Network VPN -- MFA Approval is Now Required VPN -- Troubleshooting -- Login Failed, Cannot Connect, MFA Authentication VPN -- Troubleshooting -- Secure Gateway Not Found VPN -- Windows -- Install Cisco AnyConnect VPN to Connect to Drexel Network VPN -- Mac -- Uninstall Cisco AnyConnect VPN VPN -- Windows -- Uninstall Cisco AnyConnect VPN VPN Troubleshooting -- Error history panel VPN -- Troubleshooting -- NordVPN, not able to establish connection to specified secure gateway, repairing VPN adapter

Microsoft Multi-Factor Authentication (MFA)

Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working. Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method I keep getting MFA approvals from the Microsoft Authenticator app Multi-Factor Authentication (MFA) General Info Signing In to Apps That Use Drexel Connect on iOS Devices

Gitlab/Github

Gitlab Basics GitLab -- Installing Git Client on Windows Changing Gitlab Password GitHub Education is free for students Git: Issue with Git Push (HTTP: Failed to Auth) Gitlab Fix for "Access Denied" Error -- Windows Importing to Gitlab from Github GitLab fix for "Account is Locked" GitLab -- If Asked About MFA and You Don't Know it. GitLab Login Troubleshooting Gitlab -- Account Confirmation and Avatar Issue -- Article Listing Gitlab -- Account Confirmation and Avatar Issue
Virtual Lab Resources

Tux

Tux Account Information Tux Services Tux Web Services Tux Web Services -- Jupyterhub Student Webpages on Tux Fix SSH host key error for Tux Connecting to Tux from Windows - SSH Connecting to Tux from Mac and Linux - SSH SSHFS for Mac Connect to Tux from Windows - Remote Desktop (RDP) Connect to Tux from Macintosh - Remote Desktop (RDP) Connect to Tux from iPad - Remote Desktop (RDP) Tux login for Kibana Elasticsearch Moving Files from Old Home Directory (Drexel migration) Tux Home Directory Storage Usage Tux Password not showing inputs? Tux public_html Folder and Public Webpage Troubleshooting Connecting to Tux from iOS Connecting to Tux from Android

VMware/vCenter/vsphere

Installing VMRC for Remote Console Option in VMware vCenter

Virtual Computing Lab (VCL) DUNX1 ... is DEAD! Use Tux instead. Oracle2.cci.drexel.edu (SQLPlus) -- linux.cci.drexel.edu (f.k.a. linux.ischool.drexel.edu)

Windows GUI config for Oracle linux.ischool.drexel.edu Mac GUI config for Oracle linux.ischool.drexel.edu Fix SSH host key error for Oracle SQL on linux.cci.drexel.edu

repl.it -- In-Browser IDE for Programming Code SSH, SCP, SFTP GUI or CLI -- Working with Files or Folders on Tux or Remote Hosts

Cyberduck Fetch - Do NOT Use It - Other Options FileZilla PuTTY -- Old SSH Client for Windows Putty SCP or PSCP SCP & SSH by Windows 10 PowerShell CLI Command Line Interface rsync SCP & SSH by Mac Terminal CLI or Command Line Interface WinSCP Using SSH on ChromeOS VS Code -- Visual Studio Code from Microsoft Text editor config for WinScP IntelliJ Installation with Free Drexel License

How To Login To MySQL via TUX CCI Compute Resources for Research and Academic Use Open an RDP file on a Mac
Software For Courses

Microsoft Office 365

Zoom to a specific area in a PowerPoint presentation Apple Mail -- Delete a Mail Account Apple Mail -- Send Email, Not Read Email Apple Mail Set-Up Office 365 -- Linux Use Microsoft Office for Drexel Students Office 365 Is Free to All Drexel Students Office 365 Public Documentation How to make rules/filters in Outlook Office 365 -- PowerPoint -- Record in PowerPoint and Export Video. Office 365 -- Excel Forms or Forms - Extra Whitespace How to create a SharePoint site via Teams Office 365 - Mail Merge Creating Microsoft Forms, Including Import and Timer Use Access to Drexel Connect, MFA Help, Password Reset, and MFA Reset

Adobe Acrobat Pro DC

Software Tools for Compressing PDFs Converting PDFs to Word Files PDF Troubleshooting Combining PDF Files Combining PDF Files with "Raise without Handler!" Error

Azure Dev Tools for Teaching or Education - Visio, Project, and Other Microsoft Downloads

How to Use Microsoft Visio

Hyperion -- START HERE

Hyperion in Win 10 using VM Client Enabling Hyperion in Microsoft Edge in Windows 10 How to access Hyperion VDI for Mac Hyperion VDI in web browser on Mac in Edge STU Term-Master Schedule Report -- Generate from Hyperion Card Swipe Access STU Class List Report -- Generate from Hyperion STU Term-Master Schedule Report -- Generate from Hyperion - Non CCI Courses Card Swipe Access STU Class List Report -- Generate from Hyperion - Folder Open Method Hyperion VDI in web browser in Edge in Windows

Qualtrics

Qualtrics Use with Drexel CCI Students - Alternative or Work-Around Solution

Tableau XnResize VMware vCenter or vsphere -- SEE ALSO Oracle VirtualBox Diagrams, Wireframing, Prototyping Tools -- Adobe XD, Balsamic, Miro, More Linux apps on Windows from Microsoft Store General Software Troubleshooting

Mac Won't Open/Install a Program Uploading files to Google Drive Using Chrome Remote Desktop Microsoft/Windows 10 Tips and Tricks Support CCI Workaround for pygame on arm-based MacBook

UTM - Virtualization for M1 Macs

UTM - Sharing a Folder with a Linux Guest

Microsoft Defender on Mac Machine -- Troubleshooting page XAMPP Troubleshooting

XAMPP - For Apple Silicon M1 Macs or Monterey and above XAMPP used port issues XAMPP blocked by firewall

Free 2D Animation Software Adobe Creative Cloud Software Accessibility

Word Accessibility Review Powerpoint Accessibility Review Adobe Acrobat Accessibility Tools Kaltura Auto Captioning for Accessibility Zoom Accessibility iOS Siri Dictation Bb Learn -- Ally for Accessibility Zoom Live Transcripts and Auto Captioning Google Photos -- Copy Text from Image Powerpoint Auto Captioning Eye-Able

Free Software List for Drexel CCI Students Gradescope Discord Gradescope Embedded Window in Blackboard Registering for DSpace Nvivo
Remote Lecture Resources

Recording Video -- SEE ALSO

Descript ActivePresenter Screen Recorder Krisp.AI Install and Usage Instructions mac OS Cmd-Shift-5 screen recorder OpenShot Video Editor DaVinci Resolve Video Editor OBS Studio TechSmith Capture Record Screen on iPad, iPhone, or iOS Device Captions FlashBack Express - Free Screen Recorder Camtasia Kaltura Drexel Streams -- Adding Media to Bb Learn via Kaltura or Drexel Streams Video Recording, Editing, and/or Adding to Bb Learn -- aka Screen Record Handbrake -- Smaller Video File Size or Converting Video Kaltura Drexel Streams echo360 -- Screen Recording from a Personal Computer echo360 -- Attendance Unlikely to Be Affected by Recordings echo360 -- Recordings Outside CCI Classrooms echo360 -- Turning Downloads Off for your Class Lightworks video editor

Zoom

Zoom -- Host and Co-Host Controls Discover the newest features in Zoom Changing Names in Zoom Zoom -- Webinars for Large Virtual Meetings or Talks or Lectures Zoom -- Waiting Room to Manage Office Hours Attendance Zoom -- Using Registration for Public Zoom Meetings Zoom -- Managing Users, Privacy, and Security Measures Zoom -- Login or Registration or Redirect Issues If Zoom Asks for a Password or Login Zoom Virtual Walk-In Meetings or Public Links Zoom -- Multiple Presenters on Multiple PC's in Same Room Zoom -- Get Meeting ID and Quality Stats during Meeting Zoom -- Mute or Unmute All, Manage Large Classes or Events Outlook Plug-in or Add-in for Zoom Zoom -- Use on Android and iPad, iPhone, or iOS Zoom -- Whiteboard, 2nd Webcam, and Writing Zoom Updating or Updates Zoom -- Invalid Meeting ID or Invalid Meeting Number Zoom -- Hosting a Drexel Zoom Meeting Set-up a Free Zoom Account Zoom -- Recover Deleted Meeting or Recording Zoom Tips Joining a Zoom Meeting Zoom System Requirements, plus What If No Webcam or Microphone Zoom -- Student-Made Meeting Rooms, Share between Students Zoom -- Set Only Authenticated Users OR Only Drexel Users Zoom -- Scheduling Meetings with a Password Zoom -- Polling Zoom -- Pre-Assign Participants to Breakout Rooms Zoom -- Remote Access to Windows or Mac Computer Zoom -- Scheduling for Someone Else -- Recording Access Zoom -- Maximum Attendees and Breakout Rooms Zoom -- Frequently Asked Questions Drexel CCI Zoom Virtual Background Zoom -- HIPAA Private Mode Zoom -- Group Work or Breakout Rooms Zoom -- Scheduling for Someone Else -- Delegated Access NEEDS UPDATING -- Zoom -- Connect to Microphone and Video Camera by USB or in the CCI Classroom Zoom -- Closed Captioning and Removing TimeStamps Zoom -- Claim Host Role during a Meeting Zoom -- Captions and Transcripts Zoom -- Audio Issues and Joining by Telephone Zoom -- Attendance - Usage Reports Zoom -- Advanced Instructions Zoom -- Adding Co-Hosts or Alternate Hosts Zoom -- Scheduling Zoom -- Joining a Zoom Meeting - No Link Zoom -- SSO Single Sign-On and Host Sign-In Zoom -- Add Videos to Bb Learn using Kaltura Drexel Streams Zoom -- Sharing Online Recordings for Others to Upload or Store Zoom -- Quick Test Before First Real Use Zoom -- Recording Zoom -- Joining a Zoom Meeting Zoom -- Record without Participant or Student Names Zoom Shortcut Keys and a Fix for Mystery Muting and Pause/Resume in Zoom Mtgs Zoom -- Recordings with Playback Range - Edits Not Kept After Download Record Zoom Breakout Rooms Drexel Zoom Virtual Backgrounds Zoom not working and Troubleshooting Zoom -- How to join a meeting and Share your screen with Video instructions Zoom -- Recording -- Share or Download from Zoom or Kaltura Drexel Streams Adding Pronouns to Your Zoom Profile Tips for PowerPoint Presenter View in Zoom Screenshare Zoom -- Confirm Licensed Zoom Pro Login in Zoom App Zoom -- Virtual Backgrounds Zoom -- Missing or Lost or Deleted Zoom Recordings Zoom -- Adding a Password to Existing Meeting Zoom -- Missing or Lost or Deleted Zoom Recordings Zoom -- Leave Computer Audio Zoom -- Inviting guest to join a zoom meeting as Alternate Host Zoom -- Using Zoom in Bb Learn

Miro Virtual Whiteboard Google Meet Microsoft Teams - See Also

Microsoft Teams Guest Link Joining Teams from 2nd Device Sharing files via Microsoft Teams with Non-Drexel Email Accessing files in Microsoft Teams with Non-Drexel email Troubleshooting Teams Teams -- Changing Audio Microsoft Teams Member and User Management

Gather Town

How to Build Objects in Gather.Town First Time Use of Gather.Town Troubleshooting Gather.Town Mapmaker - Tiles

FlipGrid Echo360

echo360 -- Troubleshooting Editing Echo360 Class Recordings Turning Downloads Off for your Class echo360 -- Uploading Video and Polling or Adding a Quiz echo360 -- Muting the Microphone during a Recording or Broadcast echo360 -- Interactive Features Video echo360 -- Rebooting echo360 Devices in CCI Classrooms Echo360 Information echo360 -- Troubleshooting echo360 -- Advanced and Additional Topics Echo360 -- First Use in Bb Learn echo360 -- Q and A Feature Echo360 -- Making Class Recordings Unavailable How to Tell if Recording echo360 -- Stats and Analytics Making Echo360 Class Recordings Unavailable Echo360 -- captioning and transcription work-arounds Echo360 -- Analytics

QuickTime

QuickTime -- Screen Recording Instructions QuickTime -- Converting Other Media QuickTime QuickTime -- Recovering a Video

CCI Faculty and Staff -- Work from Home

Drexel CCI Remote Desktop Access to Work Computer

Import iCal (Apple Calendar) into Microsoft Outlook DegreeWorks Help Page
BB Learn

Bb Learn Basics

Bb Learn Assignments Announcements Bb Learn -- Content Areas Contacts Course Reserves Discussion Boards Email Grade Center Bb Learn Groups Bb Learn Left Navigation Panel, Nav or Course Menu BB Learn Tests Bb Learn -- Student Preview Bb Learn Password Technical Support in Bb Learn or Drexel Learn at CCI Edit Mode Bb Learn Basics -- Edit Mode Should Be ON Usually -- And Other Missing Content Tips

Bb Learn Third-Party

Cengage Mindtap Lab Set-up Instructions Mobius Maple Software Class Set-Up VoiceThread Turnitin Direct Bb Learn Accessibility -- Ally -- SEE ALSO

Bb Learn Recording and Streaming

Kaltura Drexel Streams -- See Also -- NO CHILD PAGES HERE

Bb Learn -- Advanced Topics

Bb Learn Archiving Student Content Bb Learn Blogs Bb Learn Content Collection -- Adding CCI Icons Bb Learn Course Messages -- Disabling Bb Learn Course Reports Bb Learn Journals Bb Learn Misc Bb Learn on Mobile Devices Bb Learn Rubrics Bb Learn Self and Peer Assessment or Peer Evaluation Bb Learn Self and Peer Assessments for Students Bb Learn Surveys Bb Learn Tracking Bb Learn Training Videos Bb Learn Users Get student's short Drexel email addresses Checking for Posts After a Due Date When Not Using Built-in Grading Bb Learn Discussion Boards -- Grad Community and Archiving a Forum Bb Learn Discussion Boards -- Managing User Access in Forums Bb Learn Discussion Boards -- Saving Offline from Bb Learn Editing Wikis BB Learn Adaptive Release Bb Learn Notifications -- End Email Notifications in General Bb Learn Library Guide File Exchange and Send Email Group Tools Instructions for Students Checking If Students Are Missing From Groups (XLIST Shells) One way of adding extra credit assignment in Bb Learn Attendance Date Management Bb Learn Notifications -- Email Notifications for Needs Grading WebDav does not work in BB Learn - alternatives Activity Stream and Daily Notifications Bb Learn Helper Apps For Editing PDF Files

BB Learn -- Accessibility -- SEE ALSO

Bb Learn -- Powerpoint Accessibility Review -- SEE ALSO Bb Learn -- Word Accessibility Review -- SEE ALSO Bb Learn -- Kaltura Auto Captioning for Accessibility -- SEE ALSO Bb Learn -- Adobe Acrobat Accessibility Tools -- SEE ALSO Bb Learn -- Zoom Accessibility -- SEE ALSO

Blackboard Learn Ultra: Essential Guides and Resources
Other IT Resources

Generic Web Tips

Check if Websites are Dangerous or Have Viruses or Malware or Not Safe URLs Clear Browser Cache & History Cloudflare 1.1.1.1 DNS Directory Config Disable Firefox Enhanced Tracking Protection URL Decode and Encode -- Minify or Beautify JS CSS JSON Enable Cookies in Your Web Browser WiFi Internet or Web Speed Issues at Home or Apartment International-Related Internet Connection Issues Private Browsing or Incognito Browsing -- Also, Allows Login Again as a Different User to the Same Website Improve Network Speed in Windows 10 by Increasing IRPStackSize Quick Links for Helping End Users -- Testing Audio Find Browser Name and Version Changing DNS - Cloudflare 1.1.1.1 and Drexel DNS

Take a Screenshot or Screen Shot Instructions for Most Devices and OS's Backup or Restore the Windows System Registry Properly Update Windows 10 & Drivers in Windows 10 hwinfo application How to Find a Serial Number Screenshots through ShareX CCI Technology Overview for Fresh Persons Find OS Name and Version How to Find Your Computer Name OCR or Select Text Out Of Images or PDFs Matterport & 360 camera instructions - virtual tour -- Article Listing Office Phones

Telephones -- USING CALL FORWARD Drexel Voicemail to show up as a Drexel Email Check Telephone Voicemail Off-Campus or On-Campus Conference Call by Drexel Telephone -- Article Listing Conference Call by Drexel Telephone

Student Resources

CCI Raspberry Pi Documentation
CCI Spaces

Classroom Technology Misc AV Technology

XP-Pen Writing Tablets for Windows XP-Pen Writing Tablets for Mac XP-Pen Writing Tablets Portable Projector Setup -- Article Listing Portable Projector Setup

Classroom AV Systems

CCI Classroom Technology and Cynap Use in 3675 Market Street Classroom Technology -- Privacy & Audio Controls Check for Echo360 and Zoom in CCI Classroom Classroom Technology -- Privacy & Audio Controls Check for Echo360 and Zoom in CCI Classroom -- Article Listing CCI Classroom Technology and Cynap Use in 3675 Market Street -- Advanced Classroom Technology -- Lapel Mics or Lavaliers in 928 Seminar Room at 3675 Market -- Article Listing NEEDS UPDATE -- Classroom Technology -- AV Bridge Issues in Virtual Conferences in CCI Classrooms Classroom Technology -- Lapel Mics or Lavaliers in CCI Classrooms -- Article Listing Classroom Technology -- Lapel Mics or Lavaliers in 928 Seminar Room at 3675 Market Classroom Technology -- Lapel Mics or Lavaliers in CCI Classrooms

Conference/Meeting Room Technology -- SEE ALSO DragonID or DragonCard 3675 Swipe Card Access Tutors Signing In to CLC with Accudemia Students Signing In to CLC with Accudemia
Printing

Scanning

Scanning without a Scanner

CCI Commons

Printing at CCI Commons -- MacOS Printing at CCI Commons -- Windows Scanning at CCI Commons

CCI Copiers

Printing with PaperCut Adding PaperCut printers to a Drexel Mac Adding PaperCut Printers to a non-Drexel computer Adding PaperCut printers to Drexel Windows PC Printing and Copying with PaperCut Printers Printing to Papercut with Linux Papercut -- Cannot Print to Black & White or CCIBW or BW Printing Single and Double-sided in browser

Poster Printing 3D Printing

Flashforge 3D Printer DaVinci Pro 3D Printer

Contact The CCI Helpdesk

Connect to Tux from Windows - Remote Desktop (RDP)

Remote Desktop allows you to use a full, graphical interface to the Linux compute servers. This can be more convenient when you need to print or use graphical apps like Matlab and Maple.

To connect to Remote Desktop, you'll need to be on Drexel's network, be that a hardwired network jack in your dorm, a Drexel workstation in one of the labs, on DragonFly3 wireless, or connected to VPN if you're off-campus.

There are many apps which can be used for the Remote Desktop Protocol (RDP) which Tux supports, but our instructions support Microsoft Remote Desktop.

Please note that Tux Remote Desktop sessions are closed 5 minutes after you disconnect. Please make sure to save often in case you lose connection to the servers unexpectedly.

Download the Microsoft Store version of Remote Desktop:
https://www.microsoft.com/store/productId/9WZDNCRFJ3PS
Open the Remote Desktop app and click the + button, then choose "Desktop":
Type 'xtux.cci.drexel.edu' into the "PC Name" field.
If you're on a device with a high resolution display, you may want to choose "Show More" and set a reduced screen resolution.
Once you save the connection, you can double-click the machine to connect:
You may be prompted that the connection can't be verified. This is an advanced feature which we aren't yet supporting with Tux, and can be safely dismissed. You may select "Don't ask me for connections to this computer" if you'd like.
Next, you'll have to enter your user information. Your username is your Drexel user id (eg abc123), and your password is your Drexel password.
Once you click "Done", your connection should open. If you mistyped your password, you'll be asked for it again. You can also disconnect and open a new connection to try again. If you had a previous connection open, you may see a screen saver. Press a key on the keyboard, and you'll be asked to enter your password. Do that and you should get back to your desktop.
To log out, go to the gear/power button at the top right and choose "Log Out".