Solutions for joining CCI's Discord Servers
These instructions fix the most frequently encountered issues joining Discord. Including:
- Unable to finish all the steps to sign-up for Discord
- Getting redirected to another page on support.cci.drexel.edu
- Not seeing any CCI servers in your list of Discord servers
*Our primary Discord server is only open to current CCI students or any student enrolled in a CCI course for that quarter. If you are trying to join our primary server and you do not meet the above criteria you will not have access to join*
Step 1: Try clearing your cookies or cache and then visiting Discord Sign Up
- This link has instructions on how to do this for various internet browsers
Step 2: Try changing internet browsers and then visiting Discord Sign Up
- While the sign-up link works for all internet browsers, if you are continuing to have joining issues it may help to try a different browser
Optional: Try to join a few times
- Sometimes it takes a couple of tries to join our server. This could be a result of Discord having issues on their end or our server/bots struggling to join users during high-volume times like at the beginning of a quarter
- If you are trying to join during the beginning of a quarter try to join a few times throughout the day before moving to step 3
Step 3: Email ihelp@drexel.edu with the following:
If you are a CCI Student:
- Include which step you reach last from these instructions: How to Join CCI's Discord Servers
- Include a screenshot of the last page you see before getting redirected
- If you see any errors, also include a screenshot of the error
If you are not a CCI student:
- You must be enrolled in a CCI course for the current quarter to join our server
- Email a picture of your current schedule showing you are enrolled in a course at CCI. If you registered for the course within 48 hours of trying to access Discord, please wait until 48 hours has passed to try accessing the server again