Microsoft Multi-Factor Authentication (MFA)
Most Frequent Issue - If Using Authenticator App
>>>>>EVEN IF YOU SEE "LOGIN FAILED"!!!!!<<<<<<
- >>>>>ESPECIALLY IF YOU SEE "LOGIN FAILED"!!!!!<<<<<<
- Make sure your check your phone if you use the Authenticator app for a notification.
- Actually open up the Authenticator app on your phone to check as well.
- Click the Drexel account if you have more then 1 account there.
- And click the circling arrow refresh icon.
- Sometimes, notifications to approve MFA do not appear until you do this.
- IF THIS DOESS NOT HELP, try what is suggested in next section.
Just Got a New Phone? Can't Login or Approve MFA
>>>>>EVEN IF YOU SEE "LOGIN FAILED"!!!!!<<<<<<
If you just got a new phone, and you can't login or approve MFA...
Even if you see "login failed" or similar...
Try to login to https://portal.office.com on your preferred web browser on your laptop/computer WITHOUT needing to approve MFA.
Then try to visit https://aka.ms/mfasetup in that same web browser to set up a text msg MFA method.
Or try personal email using a non-Drexel email, especially if you are TRAVELING.
Then set text that new MFA method (not Authenticator app) as your default.
If you get this working, you can make your Authenticator app the default again.
We always recommend having a backup MFA method, like a text message or personal email, just in case you can't login.
Do NOT willly-nilly approve MFA request.
If you run into any further issues with MFA approval, or the above does not help, you need to reach out to 215-895-2020, press 2, then 1. Recommend calling Mon-Fri 9am-4pm.
Helpful Links
Most Frequent Issue - If Using Authenticator App
- Make sure your check your phone if you use the Authenticator app for a notification.
- Actually open up the Authenticator app on your phone to check as well.
- Click the Drexel account if you have more then 1 account there.
- And click the circling arrow refresh icon.
- Sometimes, notifications to approve MFA do not appear until you do this.