Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working.

Introduction

The "Don't ask again" feature for Multi-Factor Authentication should remember your selection for 60 days, as long as you don't clear your browser cookies or cache.

However, some settings might interfere with this feature, and cause it to lose your selection,
and thus prompt you for your second factor every time you sign in. Check for the following settings should this occur:

1. Private Browsing Modes

Are you using an Incognito Window (Chrome) or Private Window (Firefox)?
These modes are designed to forget what you do while you’re browsing.
Also, separate user profiles won't remember settings from other profiles.

2. Browser Privacy Settings and Unblocking Cookies

Your browser won't remember "Don't ask again" selections if your privacy settings are too strict.
Note that the cookie comes from the site "https://*.microsoftonline.com", so even if you allow cookies from "sites you've visited," it may be blocking this cookie.

Google Chrome -- Unblocking the Cookie:

Unblock the cookies in Google Chrome using the following instructions:

  • In your browser go to the top right of the page and click the "three dots" then click on  "settings" .
     Screenshot three dots 2022-01-13 080523.png
  • Click the "security and Privacy" option.
    Screenshot chrome security and privacy 2022-01-13 083532.png
  • Click the "cookies and other site data" option. 
    Screenshot chrome cookies 2022-01-13 083745.png
  • Select the "allow all cookies" option.
    Screenshot chrome allow all cookies 2022-01-13 082032.png


If you want to retain privacy while allowing cookies for a specific site. The cookies setting can be customized with the following instructions:

  • Select "Settings" > "Privacy and security" > "Cookies and other site data" > "Customized behaviors"  section.
  • "Customized behaviors" gives you the option to add or remove sites you want to use cookies.
     Screenshot chrome customised behaviours 2022-01-13 083314.png

Mozilla Firefox:

Unblock the cookies in Mozilla Firefox using the following instructions:

  • In your browser go to the top right of the page and click the "three horizontal lines" then click on "settings".
     Screenshot three stripes 2022-01-13 080254.png
  • Select the "Privacy and Security"
      Screenshot privacy and security 2022-01-13 075917.png
  • Check that  "Browser Privacy" is set to "Standard".
      Screenshot standard 2022-01-11 104653.png
If you want to retain privacy while allowing cookies for a specific site. The cookies setting can be customized with the following instructions:

Option 1:

  • Click "Custom" under "Browser Privacy".
      Screenshot custom  2022-01-11 120635.png
Option 2:

  • Scroll to "Cookies and Site Data".
  • Click on "Manage Exceptions" and edit based on preference.
    Screenshot exception 2022-01-13 075439.png



MacOS Safari:

  • Go to Safari "Preferences" 
    Screen Shot 2022-01-13 at 9.08.56 AM.png 
  • Click on "Privacy and Security".
     Screen Shot 2022-01-13 at 9.15.22 AM.png
  • Select "Cookies and Other Site Data" and click "Allow all Cookies".
    Screen Shot 2022-01-13 at 9.22.17 AM.png 
    Screen Shot 2022-01-13 at 9.23.42 AM.png

Note: Safari 12 for macOS 10.12 or later does not allow setting exceptions for third-party cookies.

3. Browser Extensions

Browser extensions you might be using can interfere with the “Don’t ask again” feature. You can temporarily disable an extension to see if that resolves the issue. Examples of extensions that can interfere are:

  • Visual Ping 
  • Browser extensions that block cookies (such as ad blocking or privacy plugins). 


For more information please refer to this page https://drexel.edu/it/help/a-z/multi-factor-auth/mfa-faq/ and or reach out to Drexel University's IT service department .