CCI Commons Support Student Assistant Student Employee Job Description FA 25
Job Description
PREFERRED Qualifications: Looking for aptitude with, and ideally love of, tech. Prior experience working in a Help Desk Environment. Customer Service and Communications skills are highly valued for this position. Ability to work independently to resolve unfamiliar issues. Excellent problem-solving skills. Ability to manage time at work appropriately utilizing skill sets. Strong organizational skills to maintain flow of information and tasks between yourself and other part-time employees. Ability to learn new things quickly. Familiarity with technology such as Windows, macOS, Linux, Hardware, Software, etc.
Contact: Mike Galloway, CCI Assistant Director, Platform and Technology Support
Email: mjg88@drexel.edu
Send resume and class schedule.
- Provide technical support on Windows 11, macOS, and Linux.
- Answer/update/resolving reported CCI tech issues.
- Perform low-level to advanced software and hardware troubleshooting for computers.
- Monitor/set-up/support/troubleshoot live streams, recordings, as well as online/in-person/hybrid meetings in Teams, Zoom, or similar.
- Provide additional AV support.
- (Re)image/set-up/update/configure computers.
- Wipe/back-up/copy computers and/or their storage drives.
- Write/update technical documentation.
- Basic video & photo editing.
- Schedule conference rooms.
- Create signs and labels.
- Inventory/maintenance/storage/retrieval of equipment.
- Check out equipment to CCI users.
- Unlock/lock rooms.
- Escalate appropriate tickets to full-time IT staff that cannot be completed by yourself or your team.
- Maintain an extremely high level of customer service when responding to students, faculty, and staff.
- Attend weekly 1 hour meetings, unless class conflict.
- Troubleshoot undocumented/unknown issues.
- Chance to implement self-driven projects that will make the school better for our students and faculty.
- Other tasks as assigned.
- Training or documentation provided for all of the above.
PREFERRED Qualifications: Looking for aptitude with, and ideally love of, tech. Prior experience working in a Help Desk Environment. Customer Service and Communications skills are highly valued for this position. Ability to work independently to resolve unfamiliar issues. Excellent problem-solving skills. Ability to manage time at work appropriately utilizing skill sets. Strong organizational skills to maintain flow of information and tasks between yourself and other part-time employees. Ability to learn new things quickly. Familiarity with technology such as Windows, macOS, Linux, Hardware, Software, etc.
Contact: Mike Galloway, CCI Assistant Director, Platform and Technology Support
Email: mjg88@drexel.edu
Send resume and class schedule.
Note: Cannot work paid Drexel CO-OP and work for us.